The content in these pages provide information about supports for substance use and addiction in Waterloo Region. Some of these supports include:

How to access support services

For help connecting with any of the supports and programs listed in these pages, please contact Here 24/7.

Here24/7 is your front door to the addiction, mental health and crisis services provided by 11 partner agencies across Waterloo - Wellington.

Here 24/7 conducts intake, assessment, referral, crisis, waitlist and appointment booking for addiction and mental health programs. They will help you to figure out your needs and navigate the system.

Call 1-844-437-3247 (1-844 HERE247) anytime for support. They can answer your call 24 hours a day, 365 days a year.

Additional Phone Line Support

Connex Ontario provides access to Addiction, Mental Health and Problem Gambling Services by calling 1-866-531-2600. This is a free service providing:

  • Information about counselling services and supports in your community
  • Support and strategies to help you meet your goals
  • Basic education about mental health, drug, alcohol, and problem gambling treatment services

Calls are answered live 24 hours a day, seven days a week by professionally trained information and referral specialists. Service can be provided in French. For those who require service in a language other than French or English, translation services are available.

Call 1-866-531- 2600 or visit the Connex Ontario website for more information.

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